Help & Support
Frequently asked questions and how-to guides
Getting Started
Q.What is Reset Yoga?
Reset Yoga is an online platform that connects you with certified yoga instructors for live, one-on-one video sessions. You can join a 45-minute lesson from the comfort of your home — no app download required. New members get 1 session completely free.
Q.What do I need to get started?
- 1A device with a camera and microphone (laptop, desktop, smartphone, or tablet)
- 2A stable internet connection (Wi-Fi recommended)
- 3An email address to create a free account
- 4A credit card for the free trial (you will not be charged during the trial)
Q.How do I get started? Step-by-step guide.
- 1Create a free account
Click “Sign Up” in the top right corner. You can register with your email address or sign in with Google. - 2Register your card for the free trial
Your card will not be charged during the trial period. There is no automatic conversion to a paid plan. - 3Browse instructors and book a session
From your dashboard, browse available instructors and select a date and time that works for you. - 4Log in at session time and start your lesson
Join directly from your browser — no downloads needed. We recommend testing your camera and microphone a few minutes early.
Account & Login
Q.How do I create an account?
Click “Sign Up” in the top right corner of the site, then enter your email address and choose a password. You'll receive a confirmation email — click the link inside to verify your address and activate your account. You can also sign up instantly using your Google account.
Q.I didn't receive the confirmation email.
- Check your spam / junk folder.
- Make sure you entered your email address correctly.
- You can request a new confirmation email from the sign-up page.
- If you still don't receive it, please contact us at [email protected].
Q.I forgot my password.
On the login page, click “Forgot your password?” and enter the email address you registered with. We'll send you a password reset link. Click the link in the email to set a new password.
Q.Can I sign in with Google?
Yes. Click “Sign in with Google” on the login page. If you don't have an account yet, one will be created automatically on your first sign-in.
Free Trial
Q.What does the free trial include?
New members receive 1 full yoga session completely free. The sessions are identical to those available to paid members — same instructors, same session length (45 minutes), same booking process.
Q.Why do I need to enter a credit card for the free trial?
A card is required to reserve session slots. However, you will not be charged anything during the free trial. The card is used only if and when you decide to subscribe to a paid monthly plan.
Q.Will I be automatically charged after the trial ends?
No. After your 1 free session, your account simply stays in trial mode. There is no automatic upgrade to a paid plan. To continue booking sessions, you'll need to subscribe from the “Subscription” page — entirely at your own discretion.
Q.Can I use the free trial more than once?
The free trial is available once per account (1 session total).
Booking & Sessions
Q.How do I book a session?
- 1Log in and go to your dashboard, then click “Find Instructors” or visit the “Instructors” page.
- 2Open an instructor's profile and click “Book a session”.
- 3Select an available date and time from the calendar.
- 4Review the details and click “Confirm booking”. A confirmation email will be sent to you.
Q.How do I join a session?
At your scheduled session time, log in to your account and go to your dashboard or “My Bookings”. Click the “Join” button next to your booking. The video call will open directly in your browser. No app download is required.Please allow camera and microphone access when prompted by your browser.
Q.What should I prepare before a session?
- A yoga mat (or a non-slip surface)
- Comfortable, flexible clothing
- Enough space to stretch out fully
- Latest version of Chrome (recommended browser)
- Log in 5 minutes early to test your camera and microphone.
Q.Can I cancel or reschedule a booking?
Yes. You can cancel up to 12 hours before the session start time from your bookings page and the session is returned to you. Cancellations within 12 hours will count as a used session.
Q.What if the instructor doesn't show up or I can't connect?
If a session cannot take place due to the instructor's absence or a technical issue on our side, your session credit will be fully refunded. Please contact us at [email protected] so we can resolve it promptly.
Payment & Subscription
Q.How much does the monthly plan cost?
There are three monthly plans (each class is 45 minutes): Reset US$30 (2 Live Group sessions/month), Weekly US$60 (4 Live Group sessions/month, up to 8 people), and Personal US$130 (4 Live Group sessions/month plus 1 monthly Private Session). Applicable taxes, if any, will be displayed at checkout.
Q.What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, and American Express. Payments are processed securely by Stripe, Inc. Your card details are never stored on Reset Yoga's servers.
Q.When am I charged?
Your first charge occurs when you subscribe. After that, your plan renews automatically on the same date each month. Charges continue until you cancel.
Q.Can I get a receipt or invoice?
Stripe automatically sends a receipt email after each payment. If you need a copy resent, please contact us at [email protected].
Cancellation & Refunds
Q.How do I cancel my subscription?
- 1Log in and open “Subscription” from the navigation menu.
- 2Click the “Cancel subscription” button.
- 3Confirm the cancellation on the confirmation screen.
There are no cancellation fees. You can cancel at any time.
Q.What happens after I cancel?
After cancellation, you retain access to the service until the end of the billing period you have already paid for. For example, if you cancel mid-month, you can still use your remaining sessions until the end of that month.
Q.Can I get a refund?
As this is a digital service, we do not offer refunds for customer-initiated cancellations except where required by applicable law. However, we will issue a refund or credit in these cases:
- An instructor cancels a confirmed session → session credit returned
- Service unavailable due to our technical issues → make-up session or refund
- Duplicate / erroneous charge → prompt refund or void
Technical Questions
Q.What are the system requirements?
- A device with a camera and microphone (laptop, desktop, smartphone, or tablet)
- Stable internet connection (Wi-Fi or 4G/5G recommended; minimum ~2 Mbps up/down)
- Browser: latest Chrome (recommended), Safari, Firefox, or Edge
- No app download required.
Q.My camera or microphone isn't working.
- Click the lock icon 🔒 in your browser's address bar and make sure camera and microphone access are set to “Allow”.
- Close any other apps that might be using your camera (e.g. Zoom, FaceTime).
- Reload the page and try again.
- In Chrome: go to Settings → Privacy and Security → Camera / Microphone to check permissions.
Q.The video or audio keeps cutting out.
- Move closer to your Wi-Fi router.
- Pause any video streaming or large downloads on your network.
- Close unnecessary browser tabs.
- Try restarting your browser or device.
Q.Can I join from a smartphone?
Yes. Both iOS (Safari) and Android (Chrome) are supported. For the best experience, use your phone in landscape (horizontal) orientation. Make sure to grant the browser permission to access your camera and microphone when prompted.
Contact Us
Couldn't find the answer you were looking for? We're happy to help. Our support team will get back to you as soon as possible.
Phone
+81-90-8094-4582
Weekdays 10:00–18:00 JST (closed weekends & holidays)
Last updated: March 2026